Resume

Connie Nuckols
Experienced Instructional Designer eLearning and Instructor-Led Training, and Technical Writer

RealPage
7/2009 – 1/2025
Instructional Designer
Created interactive eLearning training modules for multifamily housing software, incorporating compliance programs, such as HIPAA and Fair Housing alongside soft skills development in employee referrals and senior care. Developed eLearning courses on updated and new product software by collaborating with SMEs and enabling customers to confidently navigate new features through lessons provided in the free portal or with LMS access.
● Transformed a product sales course into a standalone sales training program, earning accreditation from the Institute of Real Estate Management.
● Prepared exams and quizzes to successfully track learner performance in the LMS.
● Produced and uploaded YouTube videos for easy customer access, increasing user engagement and support.
● Developed and updated eLearning training classes for multiple software products based on new features.

Oracle (contract)
7/2008 – 7/2009
Technical Writer
● Optimized telecommunication resource management and service fulfillment by authoring a detailed technical guide for an Inventory Management product.
● Created an eLearning lesson to demonstrate the service fulfillment process.

Calpont
6/2006 – 7/2008
Senior Technical Writer
● Produced comprehensive documentation simplifying data warehouse software, hardware configuration, and SQL syntax for seamless implementation.
● Strengthened patent applications by formulating precise technical content and ensuring clarity in documentation.

AMX
8/2005 – 6/2006.
Senior Curriculum Developer
● Equipped dealers to sell, design, and install AMX residential control systems by creating a five-day dual-certification program with assessments and hands-on projects to test hardware and software knowledge.
● Trainers conducted 50 training sessions nationwide in Q2 2006, accelerating product knowledge and market adoption.

MetaSolv
12/1998 – 5/2005
Senior Instructional Designer
● Created specialized courseware for inventory applications, improving operational efficiency.
● Authored comprehensive documentation, including user guides, software specifications, use cases, and online help, optimizing product adoption.
● Developed a five-day instructor-led course and trained the trainers, enabling consultants to efficiently use Inventory Management software through hands-on learning and become certified consultants. This initiative drove $1.1M in revenue.
● Designed rigorous certification exam questions for MetaSolv Solution product, ensuring global competency standards at VUE testing centers.
● Enhanced partner proficiency through interactive eLearning training, ensuring peak performance of applications, Oracle database, and BEA WebLogic server.

Bachelor of Journalism Public Relations
University of Texas at Austin