Forward-thinking and resourceful professional with substantial experience in developing innovative, results-driven learning experiences that enhance performance and drive organizational success. I am skilled in designing and implementing learning programs, using instructional design methodologies, adult learning theories, and emerging technologies. Adept at collaborating with executives and cross-functional teams to align training initiatives with business objectives, ensuring measurable impact. Well-versed in content curation, leadership development, and managing large-scale learning initiatives. Committed to optimizing learner engagement and program effectiveness through continuous innovation and data-driven insights.

 

Areas of Expertise

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♦ eLearning Development

♦ Instructional Design Models

♦ Learning Management System (LMS)

♦ Curriculum Design & Development

♦Team Building & Leadership

♦ Cross-Functional Collaboration

♦ Regulatory Compliance

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Professional Experience

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RealPage, Carrollton, TX | July 2009 – January 2025

Instructional Designer & Developer

Created interactive eLearning training modules for multifamily housing software, incorporating compliance programs, such as HIPAA and Fair Housing alongside soft skills development in employee referrals and senior care. Developed eLearning courses on updated and new product software by collaborating with SMEs and enabling customers to confidently navigate new features through lessons provided in the free portal or with LMS access.

●Transformed a product sales course into a standalone sales training program, earning accreditation from the Institute of     Real Estate Management.

●Prepared exams and quizzes to successfully track learner performance in the LMS.

●Produced and uploaded YouTube videos for easy customer access, increasing user engagement and support.

●Developed and updated eLearning training classes for multiple software products based on new features.

 

Additional Experience

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Technical Writer, Courseware Developer, Trainer (Contract) | Oracle, Plano, TX

●Optimized telecommunication resource management and service fulfillment by authoring a detailed technical guide for an Inventory Management product.

●Created an eLearning lesson to demonstrate the service fulfillment process. 

 

Senior Technical Writer | Calpont Corporation, Frisco, TX

●Produced comprehensive documentation simplifying data warehouse software, hardware configuration, and SQL syntax for seamless implementation.

●Strengthened patent applications by formulating precise technical content and ensuring clarity in documentation.

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Senior Technical Curriculum Developer | AMX Corporation, Richardson, TX

●Equipped dealers to sell, design, and install AMX residential control systems by creating a five-day dual-certification program with assessments and hands-on projects to test hardware and software knowledge.

●Trainers conducted 50 training sessions nationwide in Q2 2006, accelerating product knowledge and market adoption.

 

Instructional Designer | United Healthcare, Plano, TX

●Spearheaded the creation of dynamic eLearning training programs to drive learning engagement.

 

Senior Instructional Designer | Oracle, Plano, TX

●Created specialized courseware for inventory applications, improving operational efficiency.

●Authored comprehensive documentation, including user guides, software specifications, use cases, and online help, optimizing product adoption.

●Developed a five-day instructor-led course and trained the trainers, enabling consultants to efficiently use Inventory Management software through hands-on learning and become certified consultants. This initiative drove $1.1M in revenue.

●Designed rigorous certification exam questions for MetaSolv Solution product, ensuring global competency standards at VUE testing centers.

●Enhanced partner proficiency through interactive eLearning training, ensuring peak performance of applications, Oracle database, and BEA WebLogic server.

 

Education

Bachelor’s Degree in Public RelationsUniversity of Texas at Austin

 

Certifications & Recognitions

Instructional design certifications from Langevin and Mager

MetaSolv Engineering Professional & President's Club Recipient

Series 7 & 63 Stockbroker licenses (expired)

 

Technical Skills

Adobe Captivate & Audition | SnagIt | Camtasia | Articulate Rise and Storyline | Microsoft Office Suite | Salesforce | Teams