Instructional Designer with expertise in creating impactful eLearning, virtual, and instructor-led training. Proficient in ADDIE methodology and skilled in needs analysis, curriculum development, and assessment design. A strong collaborator who uses AI tools to streamline content and manages multiple high-priority projects to achieve organizational goals. Open to travel for implementation and learner success.

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Professional Experience

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Senior Instructional Designer & Developer | RealPage, Carrollton, TX | July 2009 – January 2025

• Developed a product sales course and converted it into an accredited, standalone sales training program for the Institute of Real Estate Management.

• Analyzed, designed, and developed interactive eLearning modules for multiple software products, compliance topics (HIPAA, Fair Housing), and other soft skill courses using Adobe Captivate and Articulate Storyline which were then deployed to an LMS and a public portal.

• Managed the full course development lifecycle in collaboration with SMEs and stakeholders.

• Produced and delivered video lessons on YouTube to drive customer adoption of new features.

• Created LMS-based assessments to track learner performance.

• Designed training handouts using Adobe InDesign.

 

​Technical Writer, Courseware Developer, Trainer (Contract) | Oracle, Plano, TX

• Authored a comprehensive user guide for a telecom resource and fulfillment management software product.

• Developed eLearning modules illustrating the service fulfillment process.

 

Senior Technical Writer | Calpont Corporation, Frisco, TX

• Produced documentation for data warehouse software, system setup, and SQL syntax usage.

• Edited patent applications for clarity and grammatical accuracy.

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Senior Technical Curriculum Developer | AMX Corporation, Richardson, TX

• Developed a five-day dual-certification program with software assessments and hands-on labs for dealers selling and implementing AMX residential control systems.

• Supported the rollout of 50+ training sessions in Q2 2006, accelerating product knowledge and market adoption.​

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Instructional Designer | United Healthcare, Plano, TX

• Designed eLearning lessons and assessments for updated customer support software using Articulate and Captivate.

• Refined training materials to ensure instructional soundness and accuracy.

 

Senior Instructional Designer | Oracle, Plano, TX

• Analyzed training needs using the Mager method.

• Developed ILT and eLearning courseware for inventory management applications.

• Authored comprehensive user guides, software specifications, use cases, and online help.

• Generated $1.1M in revenue by developing two top-selling courses (2000) and had another top-selling course (2001-2004).

• Built and maintained training database and application server to support end user exercises.

• Collaborated on the design of a global certification exam for the MetaSolv Solution product, deployed via VUE testing centers.

• Delivered vILT on software products.

• Authored a data migration user guide and presented it at an annual user conference.

 

Education

• Bachelor’s Degree in Public Relations - University of Texas at Austin

 

Certifications & Recognitions

• Instructional design certifications from Langevin and Mager

• MetaSolv Engineering Professional & President's Club Recipient

• Series 7 & 63 Stockbroker licenses (expired)

 

Technical Tools

• Authoring: Adobe Captivate, Articulate Rise and Storyline

• Video: Camtasia

• Audio: Audacity, Adobe Audition

• Graphic: TechSmith SnagIt, Adobe InDesign

• Misc: Microsoft Office Suite, Salesforce, Teams, SharePoint, Google Workspace, ChatGPT, Gemini, Copilot, Kanban

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